Terms of Service

1. About these Terms

These Terms are an agreement between you and AJP Sweden AB (registration number 559516-6967, registered at Torbjörn Klockares gata 14, 113 30 Stockholm, Sweden), which operates Localizethat.

They cover the Localizethat website and the Localizethat application, including workspaces, localization, company context, review links and any related features we make available.

Our Privacy Policy explains how we handle personal information. It is not part of these Terms, but it is worth reading alongside them.

2. Eligibility and authority

Localizethat is intended for business and professional use. You must be able to enter into a binding agreement to use it.

If you use Localizethat on behalf of a company or other organisation, you confirm that you are authorised to accept these Terms for that organisation, and "you" then means both you and that organisation.

3. Accounts

You need an account to use Localizethat. You can create one with an email address and password, or by signing in with Google.

Keep your account credentials secure and don't share them. You are responsible for activity that happens under your account. Tell us promptly if you believe your account has been compromised.

Give us accurate account information and keep it current.

4. Workspaces

Work in Localizethat happens inside a workspace. A workspace holds its own localizations, company context, translation memory, members, activity history and credit balance.

Content created in a workspace belongs to the customer that owns the workspace, not to the individual member who created it. If you leave or are removed from a workspace, you lose access to that workspace's content.

5. Workspace owners, members and roles

Each workspace has an owner and may have members with different roles. Roles determine what a member can see and do, including who can manage company context, invite people, invite external reviewers, and change workspace settings.

Workspace owners and administrators can invite and remove members, change roles, and see workspace-level usage and audit information. If you join someone else's workspace, they control your access to it.

The workspace owner is responsible for the workspace, for the people they invite, and for the content handled in it.

6. Customer content

"Customer content" means everything you submit to or create in Localizethat: source content, imported documents, translations, brand voice, terminology, approved claims, forbidden claims, market rules, approved language memory, review comments and suggested edits.

You are responsible for your customer content: for having the right to submit it, for its accuracy, and for how you use the output.

Do not submit content you are not permitted to share with a cloud service, and avoid including personal information that does not need to be localized.

7. Ownership and intellectual property

You keep ownership of your customer content. We do not claim it.

We keep ownership of Localizethat itself: the software, interface, documentation and brand. These Terms don't transfer any of that to you; they give you the right to use the service while your account is active and in good standing.

Feedback you send us about the product may be used to improve Localizethat without obligation to you.

8. Permission to process customer content

To run the service you ask for, you grant us a limited, non-exclusive licence to host, store, copy, transmit, display, process and localize your customer content, and to make it available to the workspace members and external reviewers you designate.

This licence exists only to operate the service and lasts only as long as needed for that purpose. We do not use your customer content to build products or context for other customers, and we do not sell it.

Where your customer content contains personal information, we handle it on your behalf as described in our Privacy Policy. Business customers who need a written Data Processing Agreement should contact us; one is being prepared.

9. AI-enabled localization

Localizethat uses AI models to produce localizations, analyse source content and retrieve relevant company context. To do that, your source content and the relevant compiled context are sent to our AI provider.

AI output is a draft. It can be wrong, incomplete, or unsuitable for a given market, and it is not legal, regulatory, medical or financial advice. The product is deliberately built around human review, and you remain responsible for reviewing, correcting and approving output before you publish or otherwise use it.

10. Company context and translation memory

Company context — brand voice, terminology, approved claims, forbidden claims and market rules — is content you control. When you finalize a localization, the approved translations are saved into your workspace's translation memory so future work can reuse them.

Localizethat provides tooling that applies your company context and surfaces review signals such as claim and terminology warnings. It does not independently verify your claims and does not guarantee that output complies with advertising, regulatory or other legal requirements in any market. You remain responsible for the content you approve and publish.

Your context and translation memory stay within your workspace.

11. External reviewers

You can invite people outside your workspace to review a specific localization in a specific language through a private link.

If you invite a reviewer, you are responsible for choosing an appropriate recipient and for the content you expose to them. Review links have a limited scope and expiry, and you can revoke them.

12. Acceptable use

Don't use Localizethat to:

• break the law, infringe someone else's rights, or violate a third party's terms;
• submit content you have no right to submit, or content that is unlawful, abusive or deliberately deceptive;
• attempt to breach, probe or disrupt the service, other customers' workspaces, or our providers' systems;
• circumvent credit metering, rate limits or access controls, or automate access in a way that degrades the service for others;
• resell or provide the service to third parties as if it were your own, unless we have agreed to that in writing.

13. Third-party services and integrations

Localizethat relies on third-party providers for hosting, database and authentication, AI processing, email delivery and payments, and can connect to Google Drive if you choose.

When you connect a third-party service, your use of that service is governed by that provider's own terms. We are not responsible for third-party services, and their availability can affect ours.

14. Handling of workspace content

We treat workspace content as confidential. Our staff access it only where necessary to operate the service, resolve a problem you have raised, protect the security of the service, or comply with a legal obligation. Administrative access is recorded in an internal audit log.

15. Availability and changes to the service

We aim to keep Localizethat available and reliable, but it is provided without an uptime commitment. Maintenance, provider outages and incidents can interrupt it.

The product is under active development. We may add, change or remove features. If we make a change that materially reduces core functionality you rely on, we will make a reasonable effort to tell account holders.

16. Credits and how we charge

Localizethat is prepaid. There is no plan, no subscription and no recurring charge. You buy credits when you want them, and localization work draws them down.

One credit costs €1 and covers 1,000 source words localized into one target language. Cost scales with the number of source words and the number of languages you select, with a minimum charge of 0.05 credits per language. Content that already matches your approved language memory is charged at a reduced rate. We show you an estimate before you start a localization and charge the actual amount once it completes.

Eligible new customers may start with 10 free credits on their first self-serve workspace. Free credits are granted once per workspace, not per user account, and are subject to reasonable abuse prevention: we may withhold or revoke them where an account or workspace appears to exist mainly to obtain them. Free credits have no cash value and cannot be transferred or exchanged.

Purchased credits belong to the workspace they were bought for. They do not expire while the workspace is active, and they cannot be transferred between workspaces or exchanged for cash except through a refund under our Refund Policy.

Prices for credit packs are shown before you buy. We may change our pricing, but a change never affects credits you have already purchased.

17. Orders, payment and merchant of record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

This means that when you buy credits, your contract for that purchase is with Paddle rather than with us. Paddle takes payment, calculates and remits any applicable VAT or sales tax, and issues your invoice. We never see or store your full card details.

Your purchase is also governed by Paddle's buyer terms, available at paddle.com/legal/checkout-buyer-terms. Where those terms and these Terms conflict on payment, billing, tax, invoicing or refunds, Paddle's terms govern.

Prices are shown in euro and, unless stated otherwise at checkout, exclude tax that Paddle adds based on your billing location. Credits are added to your workspace once Paddle confirms the payment, which is normally immediate.

You must give accurate billing information and be authorised to use the payment method you present. If a payment fails, is reversed, refunded or charged back after credits were added, we reverse the corresponding credits from the workspace balance, even if that leaves the balance negative. You will need to top up before you can run further localizations.

18. Cancellation and refunds

Because there is no subscription, there is nothing to cancel — simply stop buying credits.

We offer a 30-day money-back guarantee on credit purchases. Our Refund Policy explains what is covered and how to request a refund, and refunds are processed by Paddle as merchant of record.

If you are a consumer in the EU or UK, your statutory right of withdrawal applies in addition to that guarantee, and nothing here limits it.

19. Suspension and termination

You can stop using Localizethat at any time.

We may suspend or terminate access if these Terms are breached, if a payment is not completed or is reversed, if an account is being used in a way that harms the service, other customers or us, or if we are required to by law. Where circumstances allow, we will tell you first and give you a chance to fix the problem.

20. Account and workspace deletion

You can leave a workspace yourself, and workspace administrators can remove members. Deleting your personal account, or deleting an entire workspace, is currently handled by us on request — contact us and we will action it.

Deleting an individual account does not automatically delete the shared workspace records that the workspace owner continues to rely on, such as finalized localizations, approved context, translation memory and audit history. Where those records remain, we minimise the personal information attached to them.

21. Disclaimers

Localizethat is provided "as is". To the extent permitted by law, we do not warrant that the service will be uninterrupted or error-free, or that AI output will be accurate, complete, compliant or fit for a particular purpose. Nothing here excludes liability that cannot legally be excluded.

22. Limitation of liability

To the extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or data arising from the use of the service.

Our total liability arising out of or in connection with these Terms is limited to the amounts you paid us for Localizethat in the twelve months before the event giving rise to the claim. Where no amounts have been paid, our liability is limited to the minimum amount permitted by applicable law.

This section is subject to legal review before publication.

23. Indemnity

You will defend and indemnify us against third-party claims arising from your customer content or your use of the service in breach of these Terms, except to the extent the claim results from our own breach or negligence.

24. Changes to these Terms

We may update these Terms. Every version has its own version number and effective date, and we keep a record of which version each account holder accepted.

For a material change we will ask you to accept the new version before you continue using Localizethat. For minor corrections we will publish the new version without asking you to re-accept.

25. Governing law

These Terms are governed by the laws of Sweden, without regard to its conflict of law rules. If you are a consumer, you also keep the protections of the mandatory law of your country of residence.

26. Dispute resolution

If something goes wrong, contact us first — most issues can be resolved that way.

If a dispute cannot be resolved informally, it will be settled by the Stockholm District Court (Stockholms tingsrätt) in Sweden as the court of first instance. Consumers may also bring proceedings in the courts of their country of residence.

27. Contact

Questions about these Terms: contact@localizethat.com.