Refund Policy

1. 30-day money-back guarantee

If Localizethat is not right for you, you can request a full refund of a credit purchase within 30 days of the order date.

You do not need to explain yourself. Change of mind is a valid reason.

Where a purchase is refunded, the corresponding credits are removed from the workspace balance. If you have already spent some of them, the balance can go negative, and you will need to top up before running further localizations.

2. How to request a refund

Our payments are handled by Paddle.com, which is the Merchant of Record for all our orders. Paddle handles customer service inquiries and returns, and processes all refunds.

To request a refund, go to paddle.net and look up your order using the email address you used at checkout, or use the link in the invoice Paddle emailed you. You can also find every purchase, with its invoice, under Settings → Billing in Localizethat.

If you would rather talk to us first, email contact@localizethat.com and we will help you and pass the request to Paddle.

3. How long it takes

Paddle normally reviews refund requests within a few business days. Once approved, the money is returned to your original payment method, and how quickly it appears depends on your bank or card issuer — usually 3 to 10 business days.

Any tax charged at checkout is refunded together with the purchase.

4. Partial refunds and older purchases

We can refund part of a purchase — for example where you bought a large pack and only needed some of it. Partial refunds reverse a proportional number of credits.

After 30 days we are not obliged to refund, but we would still rather hear from you than have you stuck. If something went wrong on our side — a failed localization you were charged for, a duplicate purchase, or a billing error — contact us and we will make it right regardless of how long ago the purchase was.

5. Free credits

The 10 free credits new workspaces receive are not a purchase. They have no cash value and cannot be refunded, transferred or exchanged.

6. Consumer rights

If you are a consumer in the EU or UK, you have a statutory right to withdraw from a distance purchase within 14 days. That right applies in addition to the 30-day guarantee above, and nothing in this policy limits it or any other right you have under mandatory law.

Paddle's own refund policy, at paddle.com/legal/refund-policy, also applies to your order.

7. Contact

AJP Sweden AB operates Localizethat. Questions about this policy: contact@localizethat.com.